We offer free freight on most shipments; however, palletized orders or shipments to certain locations may require an additional charge.
RETURNS POLICY
Please Read Carefully
We accept all returns however please follow the procedure outlined on this website.
Unless BUYTST.com determines they are at fault, a 20% inspection and restocking charge along with the freight charges may be deducted to arrive at the final refund amount. You have the option to purchase your own return label or we will provide a return label if so requested.
Although it may take as long as 2 weeks most refunds are fully refunded in 3-5 days after we receive and process your return.
All returns must include a return merchandise authorization (RMA) number from BUYTST.com.
No returns will be accepted after 30 days.
Only merchandise acceptable for resale may be returned.
DELIVERY GUIDELINES FOR PALLETIZED SHIPMENTS
For the pallet pricing outlined in our offers, restrictions are as follows:
· Buyers must have a standard loading dock 48" high that can accommodate a trailer up to 53' in length with swinging doors.
· Must have the proper equipment to unload pallets with an estimated weight of approximately 2,000 lbs.
· Deliveries must be completed within a 2-hour time period or additional charges will be applied.
· Deliveries will be made between the hours of 8AM and 5PM, Monday through Friday, and are for one location only. Requests for appointments are not available.
· Business deliveries must be located in areas zoned business/commercial, with no limited access, no parking restrictions or limited hours of operation.
· Our Customer Service number is 1-800-527-2878 if you have any questions concerning delivery and unloading requirements
The seller will contact the buyer to confirm if there are any additional services required. A credit card would need to be provided prior to shipment for the requested additional services. Product will not be shipped until confirmation of delivery requirements has been made.
FOR PALLETIZED SHIPMENTS THE FOLLOWING ADDITIONAL CHARGES APPLY:
If you do not have a dock, we can deliver via lift gate transport with pallet jack. These vehicles operate at a separate rate and we will require an additional $50 fee for this lift gate service.
· Inside delivery including freight elevators, two wheeler requirements, etc., plus $2.50 per carton.
· Limited access includes, but not limited to, schools, government offices, prisons, military, golf courses, country clubs, residential areas, airports, and non-commercial enterprises, plus $75 per pallet.
· Waterproofing pallets, plus $75 per pallet, and will require an additional 1-2 days for delivery.
· Please note that delivery drivers will not be able to assist with the unloading process unless lift gate or inside delivery service has been prearranged and paid for in advance.
The seller will contact the buyer to confirm if there are any additional services required. A credit card would need to be provided prior to shipment for the requested additional services. Product will not be shipped until confirmation of delivery requirements has been made.